At OmniTek Solutions, we are committed to providing high-quality products that meet our customers' expectations. This Warranty Policy explains the warranty coverage available for products purchased directly from OmniTek Solutions or through our authorised distributors.

Unless otherwise stated on the individual product page, OmniTek Solutions products are covered by a 12-month limited warranty from the original date of purchase.

This warranty covers:

• Manufacturing defects
• Faulty materials
• Defects in workmanship under normal intended use

If a product is found to be defective within the warranty period, OmniTek Solutions will, at its discretion:

• Repair the product
• Replace the product with an equivalent model
• Issue a full or partial refund where appropriate

The warranty begins on the date shown on the original purchase invoice or receipt.

Proof of purchase is required for all warranty claims.

This warranty does not cover damage resulting from:

• Normal wear and tear
• Misuse or abuse
• Incorrect installation
• Improper maintenance
• Commercial use where the product is intended for domestic use only
• Accidental damage
• Impact damage
• Exposure to chemicals outside the product specification
• Frost damage
• Fire or flood
• Corrosion caused by improper storage
• Unauthorised repairs or modifications
• Damage caused by using incompatible accessories or equipment
• Cosmetic damage that does not affect product performance

Consumable items such as seals, O-rings, filters, nozzles and other wear parts are not covered unless they are defective on delivery.

Products designed for pressure washing or chemical application must be:

• Used within the manufacturer's stated pressure range
• Used with compatible chemicals
• Flushed with clean water after every use where applicable
• Stored in frost-free conditions

Failure to follow these recommendations may invalidate the warranty.

Electrical products must:

• Be used with the correct power supply
• Not be modified or dismantled
• Not be exposed to excessive moisture unless specifically designed for such environments

Damage caused by power surges, incorrect voltage or misuse is not covered.

To make a warranty claim, please provide:

• Your order number
• Proof of purchase
• Product serial number (where applicable)
• A detailed description of the fault
• Clear photographs or video showing the issue

OmniTek Solutions may request that the product is returned for inspection before approving a claim.

Customers are responsible for return shipping costs unless the product is confirmed to have a manufacturing defect.

Once received, products will be inspected by our technical team.

If the warranty claim is approved, we will:

• Repair the product,
• Replace the product, or
• Offer an appropriate refund.

If the inspection determines the fault is not covered under warranty, we will provide details of our findings and, where possible, offer repair or replacement options.

If your order arrives damaged:

• Notify us within 48 hours of delivery.
• Retain all packaging.
• Provide photographs of the packaging and damaged product.

Failure to report shipping damage within this period may affect your claim.

To the fullest extent permitted by law, OmniTek Solutions shall not be liable for:

• Loss of business
• Loss of profits
• Loss of income
• Downtime
• Labour costs
• Consequential or indirect losses arising from the use of our products

Nothing in this policy excludes or limits your statutory rights under applicable consumer protection laws.

This warranty is provided in addition to your statutory rights under applicable consumer legislation.

Nothing in this policy affects your legal rights.

If you require warranty assistance, please contact our customer support team before returning any products.

Please include:

• Order Number
• Product Name
• Description of Fault
• Photos or Videos
• Contact Details

OmniTek Solutions will respond as quickly as possible to help resolve your issue.

Reliable Products. Trusted Performance. Exceptional Support.